accessibility, public policy
EU eInclusion Wiki – why can’t we contribute?
The EU have launched an e-inclusion policy portal which features detailed profiles of what’s happening in each member state under headings like ‘digital literacy and competences’, ‘cultural diversity’, ‘e-Accessibility’ and ‘ICT & Ageing’. All this is useful to know, so good for the EU.
The information is held in a wiki (under EU Country Reports), which is great because we can all contribute whatever information we know about what’s happening in Ireland. Except, hang on a minute. We can’t. The country-specific information in the wiki is protected and only the ‘country representatives’, who are from the governments (in Ireland’s case the Information Society Policy Unit in the Dept of the Taoiseach), can add or edit information.
I think this is a bad idea. For the wiki to be a truly useful resource of information about what is happening in the field of eInclusion across all member states, it will have to be correct, complete, well-balanced and up to date. I am concerned that leaving the content under the control of governments will not achieve this.
Vested interest
Governments have a vested interest in their country being portrayed in a positive light with respect to status and progress on eInclusion. It is therefore unlikely that the information they supply will be objectively accurate or complete. That is not to say that they will write a pack of lies, but they will understandably put a spin on it, in line with government viewpoints and government interests. Also, the most knowledgeable people in this area are often not found within government. If the aim is to provide a complete and accurate picture of the situation and progress on eInclusion within a country, the people within that country who are most knowledgeable should be able to contribute. These people are often found in the research and not-for-profit communities, not within government.
Not a promising start
The information under Ireland is extremely sparse at the moment and some of what is there is already out of date and incorrect, e.g. concerning the Group Broadband Scheme, under Geographical Digital Divide. I have been told that the Dept of the Taoiseach will be “looking for contributions and input from people like ourselves” but I believe this will impose a filter which would be likely to reduce the accuracy and completeness of any information we would provide.
I understand from the portal managers that the responsibility for editing has been given to the country representatives “for the moment”, in order to get national governments moving in upping their eInclusion efforts. From that perspective is may be good to offer governments at this early stage of eInclusion maturity the opportunity to represent themselves and their efforts. This may help engage them in the issues and bring them to a place where they can compare their situation directly with those in other Member States. But I hope that within a short time the wiki will be opened up to everyone so that it can benefit from the direct contribution and management of objective information from all knowledgeable sources.
Anyone who shares my concerns can express them on the wiki discussion pages as I have done.
Mark Magennis (IIA guest blogger)
Guest Blogger, user experience, accessibility
Want to know how to do accessible design? – Just ask Shawn Henry
I’ve just read a great new book by Shawn Henry of W3C WAI – “Just Ask: Integrating Accessibility Throughout Design”. It tells you all you need to know about how to develop effective accessibility solutions efficiently within the user centred design process. It presents lots of different ways of including people with disabilities in user profiles, personas, user testing, etc. All very practical and well explained.
It’s available online free, although you can also buy the printed book if you want.
I’d highly recommend it.
Mark Magennis (IIA guest blogger)
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Guest Blogger, user experience, accessibility
PowerPoint presentations – can anybody actually read those slides?
I see a lot of PowerPoint presentations and give a few myself. I’m always trying to do it better. Sometimes I fail, like when I tried to emulate Dick Hardt’s incredible presentation style which proved to be quite difficult and not really ‘me’. But at least I think I avoid some of the worst PowerPoint nightmares that you often see. In terms of usability and accessibility a lot of presentations are just plain rubbish! You see the same problems repeated over and over and you wonder how on earth presenters don’t cop on. But they don’t. So here are a few simple pointers to designing slides that won’t destroy the user experience for your audience.
Use large text
Then make it twice as large again. Seriously! You’re sitting a foot away from a good quality monitor when you write your slides. Your audience may be viewing a poorly projected image from 20 feet or more away. And not everyone has great eyesight. So fill the screen with big letters.
Use fewer words
You’ll have to in order to have a big enough text size, but it will make your presentation better anyway. Here’s an example of one of my slides from a recent presentation:
I could have done this instead:
But why put all that on the slide when I’m gong to say it anyway, and say it with feeling? The people at the back will strain to read it and everyone’s attention will be split between listening to me and reading the slide. If you need something to read yourself while you present, it’s better to use cue cards. Even worse is when a presenter writes what looks like a whole bible chapter on the slide then says only a few words about it. You’re left thinking “Hey wait a minute, what did I miss there?”. Pointless and damaging.
Be careful with colours and contrast
Venues, projectors and even projection screens vary a lot – a LOT! Poor setup and bad lighting can make the image on the screen very dim and washed out. How many times have you looked at what’s on your laptop, looked at what’s on the projector screen and thought “where did all my colours go?”. Your beautiful pink has turned into muddy brown and the blue is dishwater grey. It happens all too often. Be prepared, it can end up looking like this or worse:
Taken from Presentation Zen.
Probably okay at the top, but with the graded background it becomes more and more difficult to read as you go down. Notice how even the contrasting colours at the top are rendered useless by having too much text which is too small. And what’s he doing with his back to the audience reading it? Come on! That’s not very engaging is it!
No complicated graphs or diagrams
What is the point of this?:
From “Fiasco: The American Military Adventure in Iraq” by Thomas E. Ricks.
This is an actual slide used in a US Military briefing on Iraq. Although when you think about it, it’s actually quite an accurate picture of the chaotic situation it depicts.
That’s not all
Okay, following these 4 pointers won’t make you a super presenter like Dick Hardt or some of the guys featured on Presentation Zen. But it will ensure that people can actually read the content of your slides and they don’t get in the way of your words.
If in doubt, DO NOT ask advice from the people who created PowerPoint. You might end up with something like this:
Photo courtesy of Niall Kennedy.
Present clearly. Present well.
Mark Magennis (IIA guest blogger)
Guest Blogger, user experience
Making a wiki work – thank heavens for user testing!
NCBI recently got some funding from the Department of the Taoiseach under the Access, Skills and Content initiative to create a wiki. The result is vipipedia. The “vip” prefix stands for “vision impaired person” and the wiki contains mostly “how-to” articles written by and for people with vision impairments. Topics like “detecting colours of clothing” – a very important ability for the sartorially elegant blind man or woman about town!
User centred design
The experience of creating it was a typical example of inclusive, user centred design. First we gathered information about users and their requirements using focus groups – who might use this wiki and what level of experience would they have? At the same time we carried out an analysis of existing wikis and wiki creation tools. To what extent did they support the functionality, accessibility and usability we required? Based on these findings, we chose our tool, built the wiki, user tested it, rebuilt it and are now ready to let it out into the world.
Wiki building tools
It’s pretty easy to build a wiki using tools like Wikispaces or PBwiki. Not only that, but the usability and accessibility of the wikis they produce is pretty good, with some minor niggles. However, we opted to use the MediaWiki software, as used by Wikipedia among others, and host it ourselves. This has the benefit that it is more configurable, so the resulting wiki can be as good or better in terms of functionality, accessibility and ease of use.
First impressions
So we built our wiki and we made sure it was accessible, then we asked a few people to try it out – Oh dear!
Now I should say at this point that we are accessibility and usability experts and a wiki doesn’t seem that complicated, but listen to some of the comments we got:
Frankly, I was baffled by its complexity.
I couldn’t work out which part would be open to visitors, which to contributors and which to moderators.
The content seems to be just placed at random below the bottom of the first list.
This is important information to know about, but comments are just comments. Why did they find it so complicated? Is it in the nature of a wiki? Or was it to do with our user interface design? The only way to find out was to run user tests. We recruited typical wiki users, invited them into the CFIT user test facility and asked them to read, write and edit a number of articles. And we discovered what was wrong.
What went wrong
Firstly, wikis are different from your average website. Wiki concepts like editing and history and the lack of a site-wide ‘navigation’ structure were rather alien to our users. The tabbed interface, where each tab gives a different ‘view’ of the current article (text, discussion, editing or, history), was not so obvious without the visual cues. Creating or editing articles required users to use a complex markup language or a somewhat quirky editor.
Second, we had adopted a ‘clever’ design where the content came first, followed by the ‘navigation’ and ‘tools’. This was because we knew that the vast majority of users wanted to do only two things – search for articles and read articles. But the ‘upside down’ interface was so different from people’s usual experiences that they simply didn’t get it. It reminded me of when I was at Frontend and we created the original NDA IT Accessibility Guidelines. We built a ‘revolutionary’ user interface which filtered and repackaged the information according to your role and areas of interest. In user tests, nobody could find anything!
There were also problems with the default MediaWiki outputs – search results and history pages have confusing layouts and contain way more information than is necessary. To see what I mean, go to Wikipedia and click on the History tab of any article. Whew!
But thanks to the user testing, we were able to see exactly why all the users’ problems arose, then go away and fix them. The revised wiki is now very usable and accessible.
Next steps
We’re under no illusion though. Now is where the real work starts. Many a great wiki has been built but fallen into disrepute and disuse. Wikis have to be managed by the community of users. There are many issues to be tackled and many roles involved to ensure the wiki grows and flourishes. So we hope were at the start of something big.
The moral of this story is that you can get away with a problematic design as long as you user test it, discover the problems and why they arise, then use that information to fix them. That’s the essence of inclusive, user centred design.
Mark Magennis (IIA guest blogger)
NCBI CFIT
news
children 2.0
Two new additions to the O’Byrne household arrived on Saturday night. on 07/07/07 at 7pm two little angels were born to Maiken and Fergal O’Byrne. All are doing well. IIA CEO said “I am delighted beyond description so for once I will stop” more news by way of comment to this post.
Guest Blogger, user experience
New guest blogger – Dr. Mark Magennis, NCBI CFIT
Hello all,
Thanks to the IIA for inviting me to be the guest blogger for the next three weeks. In case you don’t know me, I’m Mark Magennis, Director of the NCBI Centre for Inclusive Technology, which we call CFIT and pronounce “see-fit”. Given our subject matter – web accessibility – the acronym kind of fits. See?
I’m also chair of the IIA User Experience Working Group (UEWG) where we are all passionate about getting the online user experience right. After all, who wouldn’t be? That means maximising usability, accessibility, quality of content, aesthetics and all the other less tangible things that help support users in doing what they want to do online without it being a tedious or frustrating experience.
So I’ll be blogging about all the things CFIT are concerned with and all the things UEWG are concerned with. And I’ve promised Fergal I won’t talk about cats or donkeys. Oh damn! I did! Well, I won’t mention them again. Strictly users, users, users from now on.
Talk soon,
Mark Magennis