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BUSINESS PEOPLE PREFER EMAIL OVER MAKING CALLS
According to an article in CyberAltas, 80% of business people prefer to use email rather than the phone. Flexibility of response, communicating with multiple parties and creating a paper trail were some of the reasons email won out for business communications. However, some professionals still prefer the phone, mainly because of too much email. Some business people are dealing with up to 200 emails a day. For more detail on this article see: http://cyberatlas.internet.com/markets/professional/article/0,,5971_2197331,00.html